Refund policy

Cancellations

You may request cancellation of eligible, unfulfilled items within 24 hours of placing your order. Final-sale items are not eligible for cancellation. To request a cancellation, contact us at rustic.restyle@yahoo.com with your order number.

Returns
Returns are not allowed on custom items. Please contact us; we handle return situations on a customer-by-customer basis.

Our return window is 7 days after delivery, extended to account for weekends or holidays. Please request your return within this window. After this window, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Custom Items
Personalized items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Damage during transport will be dealt with on a customer-by-customer basis. Please contact us immediately with photographic proof of damage. We will help you file a claim with USPS.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item returned outside our 7-day return window after delivery, including the extension for weekends or holidays

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will issue it to your original method of payment within 10 business days of approval. Your bank or credit card company may take additional time to post the credit.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rustic.restyle@yahoo.com.

Sale items (if applicable)
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rustic.restyle@yahoo.com and send your item to: 1519 N Willow St Avoca Iowa US 51521.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1519 N Willow St Avoca Iowa US 51521

For ordinary returns, you are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable. Because you pay the return postage directly, we will not make an additional deduction for return postage from your refund. For damaged or incorrect items, please contact us at rustic.restyle@yahoo.com before arranging a return.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.